Thank you for shopping at Book2CD.com. We are here to ensure that your experience is perfect.

Items in stock, and the mostly are all in stock, will be shipped within 2 working days of receipt of your order unless indicated otherwise, provided payment is via the different options displayed during the order process. Orders paid by cheque will be shipped following bank clearance. All goods are shipped via UPS, DHL or an equivalent. I Shipping rates vary according to the size of the order. The final shipping costs are automatically calculated and can be viewed prior to submitting your order at checkout. 

TRACKING THE STATUS OF YOUR ORDER If a product is out of stock we will let you know - and tell you when you can expect delivery. You can track the status of your order at all times by logging in to your account with  your ID and password and clicking on History.  If you have not received you order after 10 business days, please Email Sales@Book2CD.com with your Name and Order Number so that we may provide you with additional information or other relevant information. 

RETURN OF DAMAGED ITEMS If you receive an item that appears to be damaged you can return them to us for a replacement or a refund. Do not open the items if you wish to return them as we are unable to take back any items that have been opened.  All open items are non refundable.

RETURNS AND REFUNDS In some rare instances, you may need some help with a return. Do not worry! The following information will help you process your return. You must obtain an RMA number prior to returning the product. Email Sales@Book2CD.com with Your Name, Your Order Number (invoice number on your invoice), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued. You can return any faulty or damaged goods within 7 days of receipt and we will replace them, subject to the following conditions. If a replacement cannot be made, we will fully refund your payment. If the items are open or damaged, we reserve the right to refuse a refund.

Please note: Shipping charges are NOT refundable!

We will accept the return of single CDs  for any reason, as long as the same CD are returned in the same condition within 7 days of receipt. Refunds are given on receipt of the product at our address. When returning goods for refund, please contact us first at Sales@Book2CD.com. We recommend that all returns are made using at least "Recorded Delivery Signed For", providing tracking of this item door-to-door. The cost of returning an item will only be refunded if the item was damaged in transit or you have received a product that was different from what you originally ordered, This does not affect your statutory rights as a consumer.

CANCELLING YOUR ORDER You may cancel your order prior to it being shipped by emailing us at Sales@Book2CD.com, please include your order number when cancelling. GENERAL If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Email Sales@Book2CD.com for a replacement shipment.  We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product.

At Book2CD.com, we are committed to the total satisfaction of our customers. If you ever have a question or a problem, please e-mail us and we will respond in a prompt, professional and courteous manner.